Versand
At VacBack, we are committed to delivering your backpack vacuum products quickly, securely, and reliably. Please review our shipping policy below.
Processing Time
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All orders are processed within 1–2 business days.
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Orders placed on weekends or holidays will be processed the next business day.
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You will receive a confirmation email once your order has been shipped.
Shipping Rates & Delivery Times
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Free Standard Shipping: 5–10 business days (United States & International).
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We currently offer free worldwide shipping on all orders.
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Delivery times may vary depending on your location, customs clearance, and local postal services.
Order Tracking
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Once your order has been shipped, you will receive a tracking number via email.
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Please allow up to 48 hours for tracking information to update.
International Shipping
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We ship to all countries worldwide.
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Customs, duties, and taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer.
Delayed or Lost Packages
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While we strive to meet delivery times, delays may occur due to external factors (e.g., customs, weather, carrier issues).
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If your package is significantly delayed or lost, please contact us at contact@vacback.com so we can assist you.
Incorrect Shipping Information
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Please ensure your shipping address is correct at checkout.
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We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Damaged or Missing Items
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If your order arrives damaged or incomplete, please contact us within 7 days of delivery with photos of the package and product.
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We will work with you to resolve the issue promptly, either through replacement or refund.
Contact Us
For any shipping-related inquiries, please reach out to us:
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Email: contact@vacback.com
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Phone: +1 732-752-7722
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Address: 1776 S 2nd St #1, Piscataway, New Jersey 08854, United States